Terms &
Conditions

Last updated: 24 September 2026

These terms cover your use of this website. The care we provide is covered by a separate Care Service Agreement, explained below.

About us

Algarve Care Services is a trading name of Happy Together, Lda (company number 515572500), registered to provide care for older adults and adults with disabilities who live permanently or temporarily in Portugal. Our office is at Rua Liberdade, 64, 8375-107 São Bartolomeu de Messines, Silves, Portugal.

Using this website

The information on this website is general guidance about our services. It is not medical advice. If you or someone else needs emergency medical help, call 112.

We work to keep the website accurate and up to date, but details such as availability can change. Please contact us to confirm anything important before you rely on it.

Our care services

Every care package is agreed in writing before care starts, following a free assessment. Your Care Service Agreement sets out the care you will receive, the fees, how to pay, and how to change or cancel your care, together with our full terms and conditions.

You can read our full care terms and conditions here: Algarve Care Services Terms & Conditions (PDF). If anything on this website differs from your signed agreement, your agreement applies.

Prices and quotes

Care is priced according to the type, level and hours of support needed. We give you a clear written quote after your assessment, before any care begins. Equipment hire prices and delivery charges, which depend on your area, are confirmed when you book.

Equipment hire and sales

Equipment is delivered, set up and collected at times agreed with you. You are responsible for looking after the equipment while you have it and for returning it in the same condition, apart from normal wear and tear. Please tell us straight away if anything is damaged or not working properly.

Our content

The text, photographs, logos and design of this website belong to Algarve Care Services or are used with permission. Please do not copy them without our written consent.

Links to other websites

Where we link to other websites, we do so for your information. We are not responsible for their content.

Our responsibility

Nothing in these terms limits our responsibility where the law does not allow it to be limited. Otherwise, we are not responsible for any loss caused by relying on information on this website without contacting us to confirm it.

Complaints

If something is not right, please talk to your Care Manager or email enquiries@algarvecare.com, and we will do our best to resolve it quickly.

You can also make a complaint through the official complaints book, the Livro de Reclamações.

If you are a consumer and we cannot resolve a dispute, you may use an alternative dispute resolution entity. A list of these entities is available at www.consumidor.gov.pt.

Law

These terms are governed by Portuguese law, and the Portuguese courts have jurisdiction.

Changes

We may update these terms from time to time. The date at the top shows when they last changed.