What impressed me the most with Algarve Care Services was the speed that the care was set up.
I had to travel from the UK to Portugal and Andie accommodated me straight away, setting up a meeting to meet with myself and my Aunt at the hospital and was able to put the care in place within 24 hours- this was crucial as I had to travel back a day later.
It was also important that only 2 carers were assigned to my Aunt and this provided consistency which was important in order that my Aunt allowed people to care for her which she had never done or had to do before.
Suggestions would be more flexibility to change between a short term and medium term care as you are not always sure how long the care is needed. However, I appreciated the flexibility the company was able to offer in relation to the hours.
I needed to use the support services of Algarve Care Services in March 2020 for my husband, as I had to leave the country.
He has Parkinson's and he doesn't move anymore, besides needing food and all assisted care. Since the first contacts I had with the person in charge of the company Mrs. Kelly, I felt very comfortable and supported in my concerns and needs.
She had a complete understanding of what I needed at that moment with this support for my husband. The carer who Kelly allocated, was very responsible, careful, attentive, patient and helpful.
I spent the 1st day with her to explain all the house routine and care for my husband and everything went very well. Then, while I was away, I made daily videos with the carer to talk to my husband. I only have praise for the company and the chosen Caregiver. I feel safe to indicate this care to anyone who needs it. It was an excellent experience.
What an amazing team. Professional, hard working and dedicated to the care of your loved ones.
Andie primarily looked after my 11 year old boy who has complex needs with such passion and delight while we were on holiday.
She arranged wonderful trips out and the level of care was top notch. She took time to understand his needs and preferences and made every day special.
Thank you so much, it was a super holiday.